Customer Services

Job Posted On: Wednesday, January 2, 2019


A customer service representative, or CSR, will act as a liaison, provide product services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSRs are genuinely excited to help customers. They're patient, empathetic, and passionately communicative. They love to talk. Customer service representatives can put themselves in their customers' shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving also comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don't have enough information to resolve customer complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.


Essential Functions:

  • Manage large amounts of incoming calls.
  • Generate sales leads.
  • Generate the invoices and related documents
  • Identify and assess customers' needs to achieve satisfaction.
  • Build sustainable relationships and trust with customer accounts through open and interactive communication.
  • Provideaccurate,validandcompleteinformationbyusingtherightmethods/tools.
  • Meet personal / customer service team sales targets and call handling quotes.
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits: follow up to ensure resolution keep records of customer interactions, process customer account and file documents.
  • Follow communication procedures, guidelines and policies.
  • Take the extra mile to engage customers.


Essential Qualifications:


  • High School degree
  • At least 2 years of customer service experience
  • Familiarity with CRM system and practices.



  • Familiar with MSword, excel and powerpoint
  • Strong phone contact handling skills and active listing.
  • Ability to multi-task, prioritize, and manage time effectively.
  • Excellent communication and presentation skills.



IOS promote equal treatment for all employees or potential employees irrespective of race, creed, color, sexual orientation, nationality, ethnic origins, religion, age, gender or material status; and that this is a managed in such a way that the organization complies with and goes beyond the Equal Opportunities and Code of Practice.